Appointments

Configure Appointment Details

Have a non-medical enquiry such as requesting a doctor's letter, referral follow-ups, or fit note renewal? You can use the Accurx system to request these online.

Simply head to this link and submit your enquiry from 8am every working day: https://florey.accurx.com/p/Y02847 

Making an appointment

To make an appointment, call us on 0115 883 1900 from 8am.

When making an appointment the receptionist will ask you for the reason for the appointment so we can make sure you see the right person for your needs.

 

Cancelling an appointment

If you can't attend your appointment, please contact the practice as soon as possible so we can offer it to someone else. You can do this over the phone, in person, or by text.

SystmOnline

SystmOnline is an online service which allows you to:

  • Manage appointments
  • Order repeat prescriptions
  • View your medical record

To access System Online, speak to our reception team who will then be able to provide you with form to complete.

Once processed, you will be given a login and password which allow you to access your details.

Login here: SystmOnline Login (tpp-uk.com)

Urgent appointments

Most of the appointments we offer are on-the-day appointments. To book in, you need to ring the practice on 0115 883 1900 from 8.00AM and book in your appointment with the reception.

If you are ringing to get the results of a blood test, we advise to ring after 11am. This is to help ensure our phonelines do not get too busy, allowing us to answer calls quicker and manage appointments efficiently.

Enhanced Access appointments

Through GP+ Nottingham City, we are able to provide additional appointments weekday evenings and Saturdays. This could be at any NHS practice nearby.

Monday – Friday from 6.30 pm – 8pm 

Saturday from 9am – 5pm

This is not a walk-in service; appointments are needed and can be booked with reception.  

Need an interpreter?

If you use sign language then arrangements can be made for a British Sign Language Interpreter to attend your appointment. An interpreting service is also available to patients whose first language is not English. Please ask about these services when making your appointment.

Need a chaperone?

It is our policy to respect the privacy and dignity of our patients. If you would like a chaperone to be present in your consultation, please let our reception team know as soon as you arrive for your appointment.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Countersigning

Please note that GPs at our Practice cannot sign passport forms or firearms licenses.

Message from the practice

We understand it can be difficult to get an appointment at the moment. We find it frustrating too.

General practice across the country is facing extreme pressures and our practice is no different.

With a rising and ageing population in Nottingham, we now serve more patients with more diverse health needs than ever before.

At a time when demand is rising, funding is not rising at the same rate. This means we cannot hire the staff we need to provide appointments as quickly as we would like.

To combat these challenges, we have to work differently and use every option available to get you the care you need in the most efficient way. This may mean signposting you to other services which can handle your health needs quickly and effectively.

We will always do our best to work within these limitations to serve our patients as best we can. We constantly look at how we operate to ensure we are doing all we can to see  as many patients as possible, and create a healthier Nottingham.